Making Critical Patient-Facing Conversations Consistent, Reliable and Accessible
Some healthcare conversations are too important to vary by staff availability, experience level, or time constraints.
Clinical Avatar ensures patients receive thoughtful, consistent communication support for the conversations that shape their care decisions—while reducing the repetitive burden on your staff.
Our emotionally intelligent AI creates safe spaces for patients to explore complex decisions at their own pace, with unlimited time to ask questions, express concerns, and clarify their wishes. The result: better-prepared patients, clearer documentation, and staff who can focus on clinical care rather than repetitive preparatory conversations.
Example applications:
- Advance care planning conversations preparing patients and families
- Maternal health communication supporting expectant parents
- Treatment plans for patients with advanced dementia
- Custom applications addressing your organisation's patient communication needs
Designed for Meaningful Patient Engagement
Clinical Avatar is designed with a range of simulated patients who engage in thoughtful conversations about their care preferences and health decisions.
Our avatars create judgment-free environments where patients can take the time they need to explore their values, ask questions, and articulate what matters most to them.
Each conversation generates clear documentation that integrates seamlessly into your care planning processes.
Example: Advance Care Planning
Understanding Patient Wishes for Treatment Limitation
Watch Dr Ellie guide a patient through advance care planning
Making Difficult Conversations Accessible
Most people can imagine a time when they would not want strenuous efforts to extend their life. But having these discussions and clearly identifying when this point would occur is challenging. It takes a long time as patients explore their thoughts—more time than most busy healthcare providers are able to provide.
That's where Dr Ellie Harding comes in. She's not real; she's an avatar who has been created to talk to patients and to listen to their thoughts and preferences regarding treatment escalation.
Dr Ellie is kind and non-judgemental. She has been trained on the extensive experience that informs what makes these conversations successful.
Importantly, Dr Ellie has lots of time to enable patients go at their own pace. She can also resume conversations if patients want to come back and revise their thoughts. This is important because patients often like to go home and talk things through with family and friends before returning to edit their plan.
As well as crafting a 'Statement of Preferences' with patients, Dr Ellie also facilitates a 'Letter for Family' that tells family members how they should tackle the decision-making task. This is an important step that is rarely recognised during the Advance Care Planning (ACP) process.
How It Works for Healthcare Organisations
Consistent Quality
Every patient receives the same thoughtful, evidence-based approach regardless of which staff member is available or their experience level.
Time Efficiency
AI avatars handle the time-intensive preparatory conversations, allowing clinical staff to focus on medical decision-making and care delivery.
Clear Documentation
Conversations generate structured documentation that integrates into your existing workflows, creating actionable care plans.
Scalable Support
Provide unlimited conversation time to every patient without increasing staff workload or requiring additional appointments.
Ready to Transform Patient Communication?
Let's discuss how Clinical Avatar can support your organisation's patient-facing conversations.
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